Ossmeta Support

How can we help?

For help with your account, training journal, sessions, video uploads, billing, privacy, or account deletion, email admin@durango.sh.

Include the email address on your Ossmeta account and a short description of the issue. Do not send passwords, one-time codes, payment card details, or other sensitive credentials.

Voice recording and microphone access

Voice notes must be attached to an active training session. If the Record button asks you to choose a session, open Sessions and create or reopen one, then return to Record.

On iPhone or iPad, microphone access can be changed in Settings > Privacy & Security > Microphone. Ossmeta will not upload a recording for transcription unless you also allow the in-app AI data-sharing disclosure.

Subscriptions and billing

App Store subscriptions can be purchased or restored in Ossmeta Settings. Use Manage with Apple there, or open Apple's Subscriptions screen, to change or cancel renewal.

Web subscriptions are billed through Stripe and are managed from Ossmeta's web settings. Include the email on your account when contacting support, but never send card or Apple ID credentials.

Privacy and AI processing

Review or revoke permission under Settings > AI data sharing. Revoking prevents future mobile AI requests. For access or deletion requests, email admin@durango.sh from the address associated with your account.

Account deletion

You can permanently delete your account from Settings in the Ossmeta mobile app. If you cannot access the app, email admin@durango.sh from the address associated with your account.